DESCRIPTION/OBJECTIVE

This position is responsible for providing timely and accurate appointments with excellent customer service while displaying our core values.


• Accesses account files, takes information and processes information.
• Accurately searches for a physician based on very specific qualifications and requirements.
• Uses keyboarding to enter data into database, timekeeping and quality systems
• Demonstrate established customer service behaviors and standards by treating all clients with courtesy, dignity, respect and professionalism.
• Document all call information that pertains to a successful resolution of the case; this includes troubleshooting steps, final problem resolution, or any desired action taken by members of the escalation groups.
• Supervisory Responsibilities: this job has no supervisory responsibilities.
• Supports and demonstrates ongoing commitment to quality principles.
• Communicates effectively and professionally with internal and external contacts.

REQUIREMENTS
• High school diploma or general education degree (GED); with some college and one year related experience and/or training preferred.
• Specific experience to include one year of customer service experience.
• Highly developed written and verbal communication skills, to include proper grammar, spelling and sentence structure.
• Accurate touch typing with a minimum speed of 30wpm.
• PC Literate in a Windows environment.
• Bilingual Spanish skills are required
• Must be able to work a flexible schedule.

Please send resume and salary requirements